Global Point's IT support service is designed around the needs of clients and their individual users. Our engineers, backed by the power of Kaseya Management Platform, deliver exceptional responsiveness and accountability for computer support and services in Chicago.
Our team put exceptional effort into recruiting talented professionals who genuinely enjoy human interaction and offer excellent computer services in Chicago. Global Point's Chicago computer consultants are great technical experts and are always ready to resolve IT problems. We also ensure that our professionals have extraordinary social skills and are supported with market leading support systems from Kaseya and Teamviewer. We work within a culture where success is always measured in terms of client satisfaction.
Computer Services Chicago
Customer feedback is very important for us. It directly affects the bonuses of professionals at Global Point and provides them with an extra reason for meeting your expectations.
Global Point is embedded with a dedicated team of Service Desk professionals, providing excellent telephone and remote support. Our Chicago computer consultants are blended with a qualified team of Field Engineers who visit client sites as scheduled or as per the demand of clients.
While some clients prefer an all-inclusive contract that includes monthly fees as a fixed amount, other clients prefer hourly rate agreements, where fees vary according to the demand and usage. Moreover, some clients retain us to increase their in-house IT function through our Complementary Service model. Global Point will support individual agreements in order to best suit the individual needs of our clients.
How do we approach any calls?
Global Point recognizes that supporting people is equally important to supporting computers. We firmly believe in the importance of quality people to ensure delivery of exceptional human-to-human service.
- Our qualified Service Desk engineers are always ready to answer your call. We don't use help desk or “call-loggers” whose only job is to take a message.
- 75% of problems are resolved within 30 minutes.
- Our professionals put important client information at the fingertips of every engineer answering a call or handling a client problem.
- We hire the right engineers for solving your problems.
- Our CRM Site provides clients active updates and real time tracking of live support issues.
- Clients are given the option to provide personal feedback for all interactions.
- We offer support services to help identify user training requirements for our clients.
- Our professionals deliver user-friendly reports for clients wishing to analyze their IT and support needs.