Support IT

Reduce your IT costs by outsourcing your IT. Global Point provides a complete end user support for you and your staff. Let our expert IT consultants be your IT staff.

Support IT Internationally

Your business is international...why isn't your IT support? Global Point can support your local & international business operations.

Plan & Design IT

Your IT infrastructure can be the most critical aspect of your business operations.Global Point will design, build, and maintain a scalable and sustainable IT infrastructure model that meets your business needs.

Monitor IT 24/7

Don't let unplanned downtime impact your business operations. Global Point offers a proactive monitoring solution for your entire IT infrastructure. Our cutting edge monitoring software allows our staff to identify issues and avert disaster before it happens.

IT is Personal

Every customer is assigned a Global Point IT consultant who is your single point of contact for all of your support needs. Feel secure knowing that your IT consultant is familiar with your business and unique IT environment.

Virtualization

Looking to consolidate IT resources? Trying to get more from your existing resources while increasing stability and uptime? Unsure how Virtualization can help your business? The expert IT consultants at Global Point can help you decide if Server Virtualization is right for your business.

Manage IT

Managing a large IT project on your own can seem like trying to solve a puzzle with missing pieces. With Global Point managing your IT project, you can rest easy knowing that your project will be completed the right way, on time, and on budget.

Call Today: (800) 380-8595

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Client Testimonials

"We have been using Global Point support for over 5 years and we could never have been able to grow as much as we have if it weren’t for their support." - Sebastian B. - Manufacturing Industry - Chicago, IL

"Global Point has demonstrated professional expertise and superior customer service. No matter what the issue, Global point has always been there to provide the solution.” Janet D. - Attorney - Skokie, IL

"We have used many IT companies and Global Point has far surpassed them all. They provide great service, friendly consultants, and a prompt resolution to our issues." John C. - CPA - Chicago, IL

"We used to spend more of our time trying to manage our IT then we did using it! Global Point was able to get us back on track. Now we can focus on the medicine." Kelly B. - M.D. - Chicago, IL

"Our old IT company told us it was time to reinvent the wheel. Global point was able to resolve our issues without a complete overhaul of the system. Now we can invest in our technology when it is right for us!" Jason C. - Financial Planner - Chicago, IL

Technology Help Desk And Support

Global Point offers a cost-effective, full time, unlimited IT Support package that is perfect for small to medium sized businesses who would like their very own IT Department.

We take complete responsibility of your network and manage all the day to day tasks so you can get back to focusing on your business. With our cutting edge 24/7 network monitoring system, we have the ability to fix problems before you even know they exist.

What do we include in our CompleteCare IT Support service?

Unlimited telephone and remote support.
Unlimited onsite support.
Unrestricted hardware/software support.
A dedicated account manager.
Guaranteed fast response times.
Pro-active 24/7 network monitoring service.
Scheduled backup and anti-virus checks.
Scheduled software patching.
Regular consultation.
Hardware procurement and installation service.

Specialist support services.

Our IT Department also offers a 6am support service, and 24 hour support and IT support for satellite offices overseas. We also provide Emergency IT Support services to non-contracted clients. See our IT Support rates for more information on these services.

A full time IT Department at your disposal.

Our IT Department is one of very few companies located in Chicago and Northbrook that can offer a genuine unlimited onsite and remote IT Support service. We have the expertise and experience needed to deliver a better standard of IT Support to businesses. Whether you need us to support your entire network or assist your IT Manager, we can deliver an unrivalled level of service.

Pay as you go IT Support.

Distinct from our full time IT Support Service, our flexible per incident/hourly IT Support Services are perfect for start-up companies or organizations with less than 5 employees. With our unique online ticketing system you can monitor the amount of hours used and increase your hours when you need to. Please call us for more information.

Complimentary IT Support services.

Our IT Department works with businesses that have in-house IT expertise and require an additional skill set. Many of our Complimentary IT Support customers utilize our expertise to tackle more complex network issues, while others simply employ us to provide 1st line remote computer support.

A pro-active approach to IT Support.

We have invested a lot of time and money into technologies that help keep us one step ahead of any potential network problems that may arise. Our revolutionary new network management system (NMS) powered by N-Central is one of many tools that give us an advantage over the competition by keeping your business running smoothly.

Multi-platform support.

Global Point is experienced working with both Windows and Apple Macintosh platforms. Our entire team is qualified in both Microsoft and Apple technologies and we provide support to many customers that work in cross platform environments. Whether you require Apple Mac Support or Windows Support, our IT Department can offer you our professional expertise.

Support for the Education sector.

We are also the trusted partner for many local educational authorities in Chicago and the surrounding areas. We support a wide variety of schools and colleges in the Education Sector to which we provide a regular onsite presence and remote support. We can work alongside your existing in-house IT Staff.

So why use Global Point?

If you are looking for an established Computer Support company located in Chicago and Northbrook with a reputation for delivering an unrivalled IT Support service then talk to us today.