Desktop And Laptop Support

Global Point LLC provides a variety of desktop and laptop hardware and software services, as well as printer and handheld support.

One thing often overlooked in the chaos of running a business is the regular support of the desktops and laptops. These machines run your software and tools everyday, and keep your most important assets productive, your people. Many businesses have an individual that employees go to every time they have a computer problem, and you save money on support by letting them fix the problems, correct? But... How extensive is their knowledge in the IT field?

We always encourage our potential clients to consider the money lost due to that person not putting in billable hours, rather than working on computer issues.

Our method involves two options: Full System and Network Monitoring, Remote and Onsite support of your employees.

Remote Support

This is the core of our expertise. We make sure we have the tools to connect into your computer and root out problems as they occur during the business day. We also respond on a best effort basis on nights and weekends. We are here to help you 24x7.

On-Site Support

This is typically for medium sized businesses that have a need for weekly support of ongoing issues, or the small business that wants a monthly visit to address some of there lingering issues. Hardware failures and deep troubleshooting can sometimes require onsite support.

Pro-Active Support

Everyone who has a desktop or server requires monthly or bi-monthly visits depending on the criticality of the systems to do a basic health check. At this time, we review patching, virus, spyware, and overall performance. This support is done remotely and can also be done onsite. Either way, it is important to set aside the time on a regular basis to do this thoroughly. We use our state of art Kaseya monitoring system that allows us to deliver all security, patches and antivirus updates daily. It also alerts us of any pending issues so they can be resolved before a user even knows they occurred!