November 16, 2016admin admin

Technology Help Desk And Support

Global Point offers a cost-effective, full time, unlimited IT Support package that is perfect for small to medium sized businesses who would like their very own IT Department.

We take complete responsibility of your network and manage all the day to day tasks so you can get back to focusing on your business. With our cutting edge 24/7 network monitoring system, we have the ability to offer exceptional computer help desk support services and fix problems before you even know they exist.

What do we include in our CompleteCare IT Support service?

Unlimited telephone and remote support.

  • Unlimited onsite support.
  • Unrestricted hardware/software support.
  • A dedicated account manager.
  • Guaranteed fast response times.
  • Pro-active 24/7 network monitoring service.
  • Scheduled backup and anti-virus checks.
  • Scheduled software patching.
  • Regular consultation.
  • Hardware procurement and installation service.

Specialist support services

Help Desk

Global Point’s IT department provides 8am support service with 24 hour IT support for satellite offices overseas. Our team provides emergency IT support services for non-contracted clients. For more info see our IT support rates.

A full time IT Department at your disposal

Global Point’s main offices are located in Chicago and Northbrook for providing unlimited onsite and remote computer support service. Our team is highly experienced for delivering a better standard of IT Support to businesses. Whether you need us to support your entire network or assist your IT Manager, we can deliver an unparalleled level of service.

Pay as you go IT Support.

Distinct from our full time IT Support Service, our flexible per incident/hourly IT Support Services are perfect for start-up companies or organizations with less than 5 employees. With our unique online ticketing system, you can monitor the amount of hours used and increase your hours when you need to. Please call us for more information.

Complimentary IT Support services

Global Point’s IT Department works with businesses that have in-house IT expertise and require an additional skill set. Many of our Complimentary IT Support customers utilize our expertise to tackle more complex network issues, while others simply employ us to provide 1st line remote computer support.

A pro-active approach to IT Support

Global Point has invested a lot of time and money into technologies that help keep us one step ahead of any potential network problems that may arise. Our revolutionary new network management system (NMS) powered by N-Central is one of many tools that give us an advantage over the competition by keeping your business running smoothly.

Multi-platform support

Global Point is a computer Support Company that has experience working with both Windows and Apple Macintosh platforms. Our entire team is qualified in both Microsoft and Apple technologies and we provide support to many customers that work in cross platform environments. Whether you require Apple Mac Support or Windows Support, our IT Department can offer you our professional expertise.

Support for the Education sector

Global Point is also a trusted partner for many local educational authorities in Chicago and the surrounding areas. We support a wide variety of schools and colleges in the Education Sector to which we provide a regular onsite presence and remote support. We can work alongside your existing in-house IT Staff.

So why use Global Point?

If you are looking for an established Computer Support company located in Chicago and Northbrook with a reputation for delivering an unparalleled IT Support service, then talk to us today.

Our Partners

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Intuit HD
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hp HD
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Sql Server

Client Testimonials

"We have been using Global Point support for over 5 years and we could never have been able to grow as much as we have if it weren’t for their support." - Sebastian B. - Manufacturing Industry - Chicago, IL

"Global Point has demonstrated professional expertise and superior customer service. No matter what the issue, Global point has always been there to provide the solution.” Janet D. - Attorney - Skokie, IL

"We have used many IT companies and Global Point has far surpassed them all. They provide great service, friendly consultants, and a prompt resolution to our issues." John C. - CPA - Chicago, IL

"We used to spend more of our time trying to manage our IT then we did using it! Global Point was able to get us back on track. Now we can focus on the medicine." Kelly B. - M.D. - Chicago, IL